Step 2: Explain why you value the improvement Describe in detail. Detailing why you value the improvement not only emphasises the achievement but demonstrates it...
Read more about "Step 2: Explain why you value the improvement"...Step 3: Listen to the employee’s comments Let the employee talk about their success. Don’t interrupt. Give the employee a chance to talk about the improvement...
Read more about "Step 3: Listen to the employee’s comments"...Step 4: Ask how you can help to maintain the improvement Ask how you can help to maintain the improvement under discussion. Don’t raise other issues...
Read more about "Step 4: Ask how you can help to maintain the improvement"...Step 5: Indicate whether you can take action Consider the employee’s ideas with an open mind. Set a date for action or response. In some cases...
Read more about "Step 5: Indicate whether you can take action"...Step 6: Express appreciation for the improved performance Be genuine and to the point. Thanking the employee is an effective way to end the conversation. It...
Read more about "Step 6: Express appreciation for the improved performance"...Prepare to deliver praise and positive reinforcement As a manager or team leader, you are responsible for the performance of others. If they succeed so do you...
Read more about "Prepare to deliver praise and positive reinforcement"...Introduction When an employee is not performing or their behaviour is unacceptable you need to discuss the issue with the employee and remedy the situation as soon...
Read more about "Introduction"...Lack of understanding of job requirements *Performance Issue -* Lack of understanding of job requirements: *Solution -* Redirection Redirection is appropriate when an employee’s performance problem appears to be caused by...
Read more about "Lack of understanding of job requirements"...Lack of competence *Performance Issue -* Lack of competence *Solution -* Retraining Retraining is appropriate when an employee’s performance problem appears to be caused by a lack of of knowledge or...
Read more about "Lack of competence"...Lack of commitment *Performance Issue -* Lack of commitment *Solution -* Informal reprimand An informal reprimand is appropriate when a trained and experienced employee’s problem appears to be caused by a...
Read more about "Lack of commitment"...